Performance Management Program

OOA Core Competencies Defined

Following are examples of behaviors and actions for each of the Office of Administration core competencies. Units may wish to add additional examples that more completely describe these competencies. Units also may add additional competencies that relate specifically to work performed in the unit.

Efficiency

• Produces desired effects in a timely manner.
• Reduces costs.
• Completes the job done in a more efficient manner.

Initiative/Proactive

• Identifies and proposes solutions to problems (problem solving).
• Initiates new strategies, partnerships and approaches.
• Persists in efforts to overcome obstacles.

Risk Assessment/Risk Taking

• Assesses the probabilities of success or failure associated with alternative courses of action.
• Develops new opportunities while considering the pros and cons.
• Identifies problems and opportunities (particularly adept).

Integrity/Ethical Behavior

• Consistently honest; trusted by customers, peers, subordinates and supervisor.
• Meets obligations.
• Honors the Principles of Community.

Effectiveness

• Produces a decisive or desired effect; makes things work.
• Provides high level of service.
• Creates an organizational culture focused on service, innovation, collaboration and localized responsibilities.
• Makes decisions based on campus impact rather than simply on self/unit/division perspective.

Results Oriented

• Demonstrates strong orientation to the bottom line and to customer service.
• Explores ways to improve service and introduce new work procedures that save time, effort and money.
• Influences positively department/campus objectives.
• Sets and achieves goals/benchmarks/evaluative measures.

[OOA Performance Management Handbook: Contents]